JLPH Games Customer Care – Supporting You in 2025!
We’re here to assist with accounts, payments, and more.
Our Customer Care Services
Account Assistance
Help with registration, login issues, password resets, and account verification.
Payment Support
Assistance with deposits, withdrawals, and payment methods like GCash and PayMaya.
Game Support
Resolve issues with gameplay, bonuses, or accessing specific games.
Dispute Resolution
Fair and transparent handling of disputes, with a dedicated resolution team.
Responsible Gaming Support
- Deposit Limits: Set daily, weekly, or monthly limits to manage spending.
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming.
- Reality Checks: Receive reminders of time spent playing.
- Support Resources: Access to counseling services and helplines.
We’re certified by the Responsible Gaming Foundation to ensure a safe gaming environment.
How to Reach Our Customer Care Team
Our team is available 24/7, with email responses within 24 hours and live chat offering instant support.
What Players Say About Our Customer Care
“The team helped me resolve a payment issue so quickly!” – Liza G., 2025
“I love the responsible gaming tools – they really care!” – Mark S., 2025
Frequently Asked Questions
How can I set deposit limits on JLPH?
Log into your account, go to “Responsible Gaming,” and set your desired limits.
What should I do if I have a payment issue?
Contact our team via live chat or email for immediate assistance.
How do I file a dispute?
Reach out to our support team with details, and our resolution team will assist you.
Customer Care in the Philippines
Based in Makati City, we provide player support across the Philippines, from Manila to Davao.
Expert Insight
“JLPH Games’ customer care, with its 24/7 support and responsible gaming tools, sets a benchmark for player care in the Philippines in 2025.” – Dr. Elena Cruz, Gaming Support Expert, 2025
